Terms of Service

Last updated: 8 October 2026

These terms cover SwearGuard DNS, the family internet filter operated and provided by Jacques Goosen t/a SwearGuard, George, Western Cape, South Africa ("we", "us"). It works through our DNS servers and is managed in your account at dns.swearguard.com. By creating an account or starting a subscription you agree to these terms. Please read them with our refund policy and privacy policy.

Who sells your subscription. Paid plans bought through our checkout are sold by Freemius, Inc., our authorized reseller and the Merchant of Record for those purchases. Freemius handles the payment, invoicing, sales tax or VAT, renewals and refunds, under its Terms & Conditions of Sale. We provide and run the service, and we are your contact for support and refund requests.

1. Your account

• You must be at least 18 and give an email address you can receive mail at.
• Keep your password to yourself. You are responsible for what is done in your account.
• Only point networks and devices at SwearGuard DNS that you own or are allowed to manage, such as your home Wi-Fi and your family's devices.

2. Free and paid plans

Free forever: all filtering features, 150,000 lookups a month, no card needed. Upgrade to Basic, Family or Family Plus for unlimited filtering from servers near you.

Free includes all website categories, app and game blocking, schedules, bedtimes, device rules and optional activity history. Your home and devices share one 150,000-lookup monthly allowance across the New York and Los Angeles DNS addresses. Confirm your email before you start filtering. We show a notice at 80% of your monthly allowance. At 150,000 lookups, filtering pauses and normal internet access continues. Your allowance resets at 00:00 UTC on the first day of the next month, or you can upgrade for unlimited filtering.

Paid plans and prices are shown on swearguard.com/dns and at checkout: Basic $3.99 a month or $39 a year (5 devices); Family $5.99 a month or $59 a year (12 devices); Family Plus $8.99 a month or $89 a year (25 devices). Prices are in US dollars; in some countries the checkout shows them in your local currency. Where the law requires it, sales tax or VAT is added at checkout and collected by Freemius as the seller.

Free needs no payment card and does not turn into a paid subscription automatically. You choose whether to upgrade.

For a paid plan, Checkout shows the first payment amount and date, and the renewal schedule, before you approve. Your subscription renews monthly or yearly, whichever you chose, until you cancel.

If we change a price, we email you at least 30 days before it applies to you. You can cancel before then.

3. Payments and billing

Purchases made through our checkout are sold and billed by Freemius, Inc. (4023 Kennett Pike, Wilmington, DE 19807, USA), the reseller and Merchant of Record. Freemius takes the payment, issues your receipt or invoice, calculates and collects any sales tax or VAT, charges renewals and processes refunds. Your bank or card statement and receipts may show Freemius rather than SwearGuard. We never see your full card details.

You can see your purchase, invoices and subscription in your Freemius account at customers.freemius.com. For billing questions you can also email support@swearguard.com, and we will help or pass the request to Freemius.

Please contact us before disputing a charge with your bank. Disputes and chargebacks for purchases through Freemius are handled by Freemius, and access to paid features may be paused while a dispute is open.

4. Cancelling

You can cancel at any time in your account under Account → Cancel subscription, in your Freemius account at customers.freemius.com, or by emailing support@swearguard.com. Cancelling stops future payments. Paid features remain available until the end date shown in your account, then you continue on Free. Refunds are covered by our refund policy.

14-day satisfaction guarantee. If SwearGuard doesn’t work as described, or you hit a problem we can’t fix, contact us within 14 days of a payment and we’ll refund it in full. We’ll usually try to help sort out the issue first. Refunds aren’t offered for a change of mind once the service has been used. You can cancel anytime, and your plan stays active until the end of the period you’ve paid for.

5. What the service does, and its limits

SwearGuard DNS blocks the kinds of websites and apps you choose, for the networks and devices you set up. No filter is perfect: new sites appear every day, some content is served from addresses that also carry harmless content, and a device that is set to use other DNS servers or an app made to get around filters, or that is on mobile data without SwearGuard set up on it, is not filtered. SwearGuard DNS helps you look after your family; it does not replace your supervision.

Free uses New York and Los Angeles DNS addresses with one shared monthly allowance. Paid plans use servers near you. We cannot promise the service will never be interrupted. We may change or improve features; if a change takes away something important from your plan, you can cancel and ask for a refund of the current period.

6. Fair use

Do not use SwearGuard DNS to break the law, to attack, overload or probe our servers or anyone else's, to get around another person's filter without their permission, or to resell the service. We may suspend an account that does, and we will tell you why.

7. Your information

Our privacy policy explains what we store, why, and for how long. Activity history is off unless you turn it on.

8. Ending your account

You can close your account at any time by emailing support@swearguard.com from the address you signed up with. Cancel the subscription first, or ask us to. We then delete the account, its rules, linked networks, devices and activity history.

9. Liability

As far as the law allows, we are not liable for indirect or consequential losses, and our total liability to you is limited to what you paid for SwearGuard DNS in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law, or takes away your rights as a consumer.

10. Changes to these terms

If we change these terms in a way that matters, we email you before the change applies. The date at the top shows the latest version.

11. Contact

Operator, provider and support: Jacques Goosen t/a SwearGuard, George, Western Cape, South Africa. Questions about these terms, support or refunds: support@swearguard.com or our contact form.

Reseller and Merchant of Record for purchases through our checkout: Freemius, Inc., 4023 Kennett Pike, Wilmington, DE 19807, USA. Purchases are also covered by Freemius's Terms & Conditions of Sale.

These terms are governed by the laws of South Africa.